Shipping policy

Thank you for choosing tiwaleyemondo! Here is our shipping policy to provide you with important information regarding the shipping of your order:

  1. Processing Time: Once your order is placed and payment is verified, our team will process and prepare your order for shipment. Please allow 1-3 business days for processing.

  2. Shipping Methods: We offer worldwide shipping from our warehouse in China. We work with reliable shipping partners to ensure that your order is delivered safely and efficiently. The shipping options available for your location will be displayed during the checkout process.

  3. Shipping Times: The estimated shipping times may vary depending on your location. Please note that these are approximate times and do not include any potential customs clearance delays that may occur.

    • Standard Shipping: Estimated delivery within 10-25 business days.
    • Express Shipping: Estimated delivery within 5-10 business days.

  4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

  5. Customs and Duties: Please be aware that your order may be subject to customs fees, import duties, or other charges imposed by your local customs authorities. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on customs policies and potential fees.

  6. Address Accuracy: Please ensure that you provide us with accurate and complete shipping address information. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you have any further questions or concerns regarding shipping, please don't hesitate to contact us at +1 412 556 4554 or email us at contact@tiwaleye.com. We are here to assist you