Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Ordering and Payment:

  1. How can I place an order?

    • Browse our collection and click on your desired eyewear.
    • Select your preferred options (color, size, prescription, etc.).
    • Click "Add to Cart" and proceed to checkout.

  2. What payment methods do you accept?

    • We accept major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal for secure payments.

  3. Is my payment information secure?

    • Yes, we prioritize the security of your payment information. All transactions are encrypted using industry-standard SSL technology.

Shipping and Delivery:

  1. Where do you ship to?

    • We offer both domestic and international shipping. Our international shipping options are available at checkout.

  2. How long will it take to receive my order?

    • Estimated delivery times vary based on your location and selected shipping method. You can find more details on our Shipping and Returns page.

  3. Do you offer expedited shipping?

    • Yes, we offer expedited shipping options for quicker delivery. Additional fees may apply.

Returns and Exchanges:

  1. What's your return policy?

    • We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within [number] days of receipt. Please review our Returns Policy for complete details.

  2. Can I exchange my eyewear for a different style?

    • Yes, we offer exchanges. Simply follow the instructions in our Returns Policy to initiate an exchange.

Prescriptions and Lens Options:

  1. Can I order prescription eyewear?

    • this option will be available soon on our website .

Product Care:

  1. How should I clean and maintain my eyewear?
    • Use a microfiber cloth to clean the lenses and frames. Avoid using abrasive materials that could scratch the lenses. Store your eyewear in a protective case when not in use.

Contact Us:

  1. How can I contact your customer support?

    • You can reach our friendly customer support team through the "Contact Us" page on our website or by emailing tiwaleye@contact.com

  2. What are your customer service hours?

    • Our customer service representatives are available monday -friday  to assist you with any questions or concerns.

Account and Website:

  1. Do I need an account to make a purchase?

    • While creating an account is not mandatory, it can make the checkout process quicker and allow you to track your orders.

  2. How can I reset my password?

    • You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password